OTHER BENEFITS OF JOINING THE HUB
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Access to our Vet and Nutritionist
Join Healthy Pet Hub for direct access to our Vet and Pet Nutritionist. Get answers and advice on products or pet care anytime through our chat and Q&A forums—just a click or call away!
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Support for local animal not-for-profit
Healthy Pet Co. is committed to supporting worthy charities who are dedicated to helping animals in need.
Don’t wait! Join the Healthy Pet Hub today and start enjoying the benefits. Together, we can create a healthier, happier world for our pets and the people who love them.
Join now, completely FREE!
How to Join
Signing up is easy! Simply create an account by Join & Save and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our latest health information. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!
What are the benefits of becoming a Healthy Hub member?
Our rewards program is a milestone program that allows members to earn more benefits the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases.
You also earn points for referring us to your friends, following us on social media, leaving product reviews, and are even gifted with bonus points just for having a birthday! In addition to earning points, members have the chance to earn free shipping and get exclusive access to, launches, promotions, giveaways, and more. You can also use your points to donate to an organisation dedicated to supporting animals in need. Find out more HERE
I have an account – do I need to create a new one to earn rewards?
No need to worry! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.
When do I start earning points?
You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points! Join & Save
Just for joining our Healthy Hub rewards program you start earning points. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or like us on Facebook. Access all the ways to earn under the How to earn points on the Member benefits page.
What does it cost to Join?
Sign-up is 100% free, and it will never cost you anything to earn points. Make sure to visit the Member Benefit page to get started.
How do I redeem my points?
Exchanging your points for Healthy Hub benefits couldn't be easier! Simply visit the https://healthy-pet-co.myshopify.com/pages/rewards to view all our great reward options and click the 'Redeem' button to redeem your chosen reward. Copy the code and then apply it at the checkout.
Do my points expire?
Your membership to Healthy Hub rolls automatically each year and you will maintain your Milestone status as long as you keep spending at the level noted in the rewards table which can be seen on the Member benefits page.
Rewards points are valid for the remainder of the calendar year in which they are earned, plus the following calendar year.
For example: points earned anytime during the year 2024 are valid for the remainder of 2024, plus all of 2025. Points will start over at 0 on January 1, 2026.
Rewards points will expire after 12 months of Rewards account inactivity. This means that if there is no change to your Rewards account balance (through either the addition or redemption of Rewards), all Rewards earned in the previous 12 months will automatically be removed from your account.
If I return a product what happens to mypoints?
If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.
If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you used 100 points towards a $100 purchase that you decide to return, the $90 balance will be refunded to your credit card and the 100 points will be deposited back into your rewards account.
How is my VIP Milestone determined?
Your Healthy Hub milstone is determined by the amount you spend in a calendar year (Ex. Jan 1, 2024 – Dec 31, 2024).To reach:
- Pet Pals you must spend from $1 to $300
- Best Buddies you must spend $301 - $500
- Loyal Friend you must spend $501 - $800
- Lovable Companion you must spend $801+
Once you qualify, you will instantly move up and have access to that milestone’s benefits through the rest of the current calendar year as well as the following calendar year. As you move up in the VIP Milestones, you will retain all benefits from your previous milestone.
How do I know what Milestone I am currently a member of?
When you are signed into your rewards account, your home page will list all of the rewards milestones. Your current milestone and perks will be highlighted with a box around it.
How do I know when I have reached a new Milestone?
When your total points cross a Milestone threshold you will receive an email welcoming you into the new Milestone. If the Milestone that you have crossed into is Pet Pals this email will also include a unique coupon code for you to redeem your one-time rewards coupon. Keep in mind that coupons cannot be used in addition to the redemption of points.
I didn’t earn points on my purchase?
Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at Customer support to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is cancelled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.
I earned points for a purchase, but they are not shown in my account balance?
We are so sorry for the inconvenience - we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:
- Try to refresh your browser.
- Try to log out and then back in to your account.
- Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
If you still feel like your points balance is not accurate you can contact our Customer Support team and they will look into the issue for you.
I received an error message whenreferring a friend ?
Oh no, we apologise for this. There are a couple of scenarios that could have triggered the error message.
The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them.
To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.
If you are still having problems using the email referrals, we recommend using your unique referral link or sharing the referral through Facebook, WhatsApp or email to receive credit. Please contact our Customer Support if you need further assistance.
I referred a friend but haven’t received any points?
Thank you so much for sharing us with your friends! We really appreciate it.
Referred friends must be first-time customers for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page or using your unique referral link also found there.
Points will be added to your account as soon as your friend completes their first purchase on our website.
When this happens, you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.